Customer Support Workflow

Triage, draft, and resolve 80% of tickets with a Claude-powered agent, without changing your helpdesk.

ManasFlow.Workflow

Customer Support Workflow

The problem

Support teams scale linearly. Your AI doesn't have to

Every new customer adds new tickets. The traditional solution: hire more agents. The cost compounds.

Modern support agents handle classification, draft generation, and resolution suggestion in the same workflow, without replacing your helpdesk. It's the same pattern our AI agent development team builds for production support, sales, and ops teams.

The architecture

Three Claude agents working together

Plug into your existing helpdesk via webhook. Three specialized agents take over.

• Triage agentTags + routes to the right queue in <2s.

Triage agent

Tags + routes to the right queue in <2s.

• Draft agentWrites a reply in your brand voice with citations from your docs.

Draft agent

Writes a reply in your brand voice with citations from your docs.

• Approval agentAuto-sends low-risk replies. Holds high-risk ones for human review.

Approval agent

Auto-sends low-risk replies. Holds high-risk ones for human review.

Production setup

Inside the agent loop

We use Claude's tool calling + a vector index of your help docs. Each ticket runs through this pipeline.

Tools we use

• CClaude CodeAgent orchestration + draft generation

Claude Code

Agent orchestration + draft generation

• IIntercomWebhook source + reply target

Intercom

Webhook source + reply target

• PPineconeVector search over help docs

Pinecone

Vector search over help docs

• nn8nGlue + retry logic

n8n

Glue + retry logic

Need help with this?

Our engineers ship this stack into production every week. Talk to us if you want one of your own.

Want this in your stack?

We deploy this for support teams in under a week. Refund guaranteed if month one doesn't land.

Keep reading